Sony US Customer Service (technical support)

My blu ray drive stopped working today.
Won't eject and won't show up in Device Manager.

I called Sony Support and the rep was helpful, remote accessed my machine, but could not fix the problem.
I'm now being sent a replacement ODD to swap out.

My experience was smooth and pain free.
Just wanted to share this to show that not all Sony customer service interactions are awful.
My last call in about errors on my OEM HDD went very smooth as well.

Movies 24h | Dmart.vn