Samsung Blu-Ray 2550 won't play "SALT"

Got Blu-Ray from Netflix and program starts to load, gets about 80% of the way through (blue status bar tracking across screen) and then freezes. Other discs seem to play fine.

I thought it was a bad disc so I sent it back to Netflix and got a new one. Same problem.

Called Samsung support - they told me they haven't released firmware for that movie yet and don't know when it will occur? Not sure what that means . . . Is there a list of Blu-ray movies somewhere that are unplayable on Samsung products? Is this a problem on all Blu-ray players or is there a model that does a better job of keeping up with movie/studio technology?

Reply 1 : Samsung Blu-Ray 2550 won't play "SALT"

BigOlTexas,

Movie studios often change the copy-protection technology on some new or popular releases.

While this cuts down on piracy, it also sometimes renders the disc unplayable in authorized players. We provide firmware updates to address this as they appear. I'll be happy to report this title to see if a fix can be addressed.

--HDTech

Reply 2 : Samsung Blu-Ray 2550 won't play "SALT"

I have just received my second replacement disk from Netflix. I also have the same Blu-Ray player. "Salt" won't play for me either.

Reply 3 : Samsung Blu-Ray 2550 won't play "SALT"

I won't buy another Samsung DVD player because of these problems.

And, one would hope Netflix would see the pattern with this DVD and raise the issue with whomever is responsible for the change.

Reply 4 : Samsung Blu-Ray 2550 won't play "SALT"

I got Salt from Redbox, and it wouldn't play. Updated to Firmware 42.47, and it works fine.

Reply 5 : Samsung Blu-Ray 2550 won't play "SALT"

same samsung model 2550, loads salt about 80% and then freezes up. my player says I have the most up to date firmware. lame. manufacturers should push the firmware BEFORE the titles are available.

Reply 6 : Samsung Blu-Ray 2550 won't play "SALT"

I have the same problem. Got the 2550. ($500 Blu-ray player!) I guess I need to go out and buy an $80 model! I have exactly the same issue. My software says I have the latest....it doesn't play! Cmon Samsung...this movie has been out over a month....who's fault is it? Let's get at who else is responsible besides Samsung. Copyright protection works both ways. You want to make it stronger...go ahead and risk loss of goodwill and bad publicity. I'll complain to Netflix next....they have power and influence....use it!!! I'll quit Netflix in a New York minute!!!!

Reply 7 : Samsung Blu-Ray 2550 won't play "SALT"

Aintlyin,

While I agree that we're not solely responsible for copyright limitations, I've escalated this already and can do what I can do here until the next firmware update is released.

Netflix is pretty good about customer service. They may offer to ship your next disc in queue immediately for the inconvenience.

--HDTech

Reply 8 : Samsung Blu-Ray 2550 won't play "SALT"

HDTech-

Fair enough, but why am I hearing from a/v industry installers and retailers that this isn't the first time Samsung has had this happen? Is it because SONY Motion Pictures is behind this title? Will this continue until Samung gets in bed with a studio and does the same thing to Sony? OR...is this just Samsung being slow to implement a firmware update? It could be the latter if your reporting of the incident last week is the first time anyone from your company has acknowledged the problem. From other posts it appears updates have corrected the issue with similar models....it can't be a big deal to have included the 2550, can it?

While you're at it, have or can they fix the problem with rememberng where you are on a disc if the unit gets turned off inadvertently? In other blogs someone observed the following:
"After 5 minutes of "pause", a screen saver program begins and then after 30 minutes, a "power saving" program will automatically shut off the unit. Only then does the DVD "pause" time get stored in memory, so when you "power up" the next time, the unit will start playing the DVD at the point where you previously stopped watching the DVD".
I think they are right...can there be a fix that lets the memory feature work all the time? That would also correct the 5 minute delay often experienced when the unit freezes and then stops on occasion.
Freezing seems rare and occasional. Is this related to copyright protection
too?
I recognize these units can have a short life due to obsolescence...but I'd like to think I could get a couple more years out of this player considering the price-point.

Anything you can do would help. Can I send it in and have it upgraded or credited toward a better model? I just want relaibility and would be willing to pay. I'm beginning to think adding a Playstation to mys system maybe the cheapest way.

Reply 9 : Samsung Blu-Ray 2550 won't play "SALT"

Aintlyin,
I have also considered the ps2 alternative. These issues do not help samsung's case.

Reply 10 : Samsung Blu-Ray 2550 won't play "SALT"

Perhaps you could share the location of this mythical firmware version 42.47? It sure isn't at the official location.

http://www.samsung.com/us/support/downloads/BD-P2550

Reply 11 : Samsung Blu-Ray 2550 won't play "SALT"

I installed firmware version 2.7 (December 2010; show as version 101122.01_1112... in player) and can now Play Salt. I had the same problem, loading bar gets 80% across and goes no further, before the update.

What is annoying is that the Internet updater menu in the 2550 said I had the latest firmware version, while I actually had one from April, 2009, which was several versions old! In order to install the lastest firmware, I had to follow the website instructions at http://www.samsung.com/us/support/downloads/BD-P2550 to burn a CD and use it to install the latest version. I suspect USB stick update method would work as well.

What is the point of an Internet updater if it doesn't update to the latest version, and lies about how up-to-date the version you have is?

I hope others can get their Samsung 2550 to work with this fix. Note mine is a BD-P2550/XAA, US market; I don't know if this matters.

I also hope Salt is worth the effort

Reply 12 : Samsung Blu-Ray 2550 won't play "SALT"

Salt would not play for me either but thanks to your post I was able to play it.
Found new firmware on Samsung website dated Dec 10th and now Salt plays normally.
Thanks!!

Reply 13 : Samsung Blu-Ray 2550 won't play "SALT"

I too was able to burn it to disc after one failed attempt using different burning software and then after loading a trial version of Nero Burning ROM as they suggested. I concur with 4inSeattle and hope the movie is worth the wait. I seemed more fired up for it last month.

I guess the system updater needs updating now.....WHY IS TECHNOLOGY SO DIFFICULT?

Reply 14 : Samsung Blu-Ray 2550 won't play "SALT"

Aintlyin,

I'm always apologetic when these situations happen, however the profiles change in the Blu-ray players due to anti-piracy code enacted by the studios. This requires the firmware update in the Blu-ray players to need an update every now and then.

--HDTech

Reply 15 : Samsung Blu-Ray 2550 won't play "SALT"

Does it matter?

BTW - I downloaded the firmware, and the file downloaded as 101122_01_BDP2550_XAA.RUF What is ".RUF"? The SAMSUNG site indicated it would download as a zip file.

This is really a pain to have to deal with!

Reply 16 : Samsung Blu-Ray 2550 won't play "SALT"

"A RUF file is a binary file format that is used by Samsung DVD and Blu-Ray devices. The RUF file is a firmware file that is used by these devices in order to update the low-level hardware access functions and directions that are contained in the ROM and used by the Operating System in order to correctly run them."
http://dotwhat.net/ruf/10587/

With all the rush I find some sites don't keep up with the details as you found out.
Bob

Reply 17 : Samsung Blu-Ray 2550 won't play "SALT"

Downloaded the file, burned a disc, put it in the Samsung Bluray player, it spun up, and then ejected it without ever asking if I wanted to install the firmware update. I then reinstalled it and tried again with the same results.

I put the DVD into the PC, and double checked the burned image, and it too showed up as an RUF (however, when I downloaded and unzipped it, it was a .ISO file).

I tried to see if the Salt DVD would load, and now my SAMSUNG Bluray player doesn't do anything but show a blank screen! I don't even get the 80% load anymore.

Thanks a lot Samsung.

Reply 18 : Samsung Blu-Ray 2550 won't play "SALT"

Most .ISO files I fetched had me make a CD from the .ISO. If you see the .ISO file on the CD or DVD then it's not made correctly.

And if you made a DVD from the .ISO you would have to check with Samsung if that works.
Bob

Reply 19 : Samsung Blu-Ray 2550 won't play "SALT"

Thanks.

Saw the ISO as the download file, and on the DVD it had been convered to an RUF file.

Reply 20 : Samsung Blu-Ray 2550 won't play "SALT"

I burned a 2nd DVD, installed it in the Samsung unit, it spun up but never asked if I wanted to install a firmware update, and after a few seconds (20 -25), it ejected the DVD. My screen remains blank, not even showing the Samsung startup screen anymore.

Looks like I now have a new brick.

Reply 21 : Samsung Blu-Ray 2550 won't play "SALT"

I thought these were created to be put on CD?

Reply 22 : Samsung Blu-Ray 2550 won't play "SALT"

I put it on a DVD because I don't have any blank CDs. DVDs offer considerably more storage space, so that's what I have on hand. Maybe it does make a difference, but I wouldn't think it would, particularly since it is going in a DVD player and not a CD player.

Thanks for the suggestion, as frustrating as this is.

Reply 23 : Samsung Blu-Ray 2550 won't play "SALT"

Try a CD and use IMGBURN (free download) to write the .iso to it (burn image to disk). Does it work then?

Kees

Reply 24 : Samsung Blu-Ray 2550 won't play "SALT"

Since this is not your discussion we have to think of new ways to carry on a discussion. The forum software allows only so many deep replies. Then you have to go back up. Usually we go to the top post and reply. But here that won't work.

Sorry that a DVD didn't work but I doubt it was supposed to.
Bob

Reply 25 : Samsung Blu-Ray 2550 won't play "SALT"

And to SAMSUNG - my manual only has the model number on it and neither XAA nor XAC. If the firmware is that different, give it a different model number, or at least include the XAC or XAA details on the stupid manual! Ridiculous.

Reply 26 : Samsung Blu-Ray 2550 won't play "SALT"

I went to the site indicated, downloaded the file, uploaded (using USB method) but the file was exactly the same as what my player already had.

It doesn't seem that this is a solution for the bluray issues I am seeing.

Reply 27 : Samsung Blu-Ray 2550 won't play "SALT"

We bought it and returned it twice the final trip back the clerk felt so bad she just gave us a refund. she asked us "do you have a blu-ray player?"
we also borrowed it from a co-worker and it didnt play.

UGH! we were actually gonna go out and get a new player,so happy we didnt... wonder if its actually worth the trouble. do i really want to see this movie?

Reply 28 : Samsung Blu-Ray 2550 won't play "SALT"

Friends gathered 'round for the first time in a long time.....

Warm buttery popcorn in hand.....

Press play...... say WHA?

That really blows. I didn't even have CDs on hand, for everything is DVD now-a-days. Ruined my night.

Mind you, the kid's are stoked.... Dad's coming home with a PS3 tonight, so this doesn't happen again!

Reply 29 : Samsung Blu-Ray 2550 won't play "SALT"

Just got back from a business trip to Washington DC all week. Bought a CD, came home and burned the file to it, and inserted it into the bluray player. It said "loading".................. and then simply ejected it!

What's next? What a ridiculously horrible process. To the Samsung rep on this post - thank you for trying to help. But it really is VERY frustrating to your customers when this doesn't work.

I'm going to end up throwing this player away and buying a Sony if i can't get it work soon. Can't believe it is taking this much time and effort to do this.